For SMS services, please contact our support team to enable this functionality. Businesses are required to complete this SMS Registration Form before enabling SMS. For more information see CTIA Best Practices.

Most commonly, speed issues are related to a limited Wi-Fi connection. In multi-tenant buildings, typically each office is broadcasting their own Wi-Fi causing a noisy environment. The first step in troubleshooting this is to disable wifi on your device and connect hardwired to your router to perform a speed test.

The easiest way to adjust call flow is to log in to the voice portal at talk.simplefiber.com. In most environments there is an “Inbound Routing User”. Under this user you will see an answering rules tab that allows the call flow to be changed based on time frames or the default “always” destination.